Verzendbeleid

 

Where are orders shipped from?

All orders are shipped from the Netherlands.

What is the processing time?

Heart Of Sonata is a one-person shop and I do everything by myself. This means I process and ship orders within 3-5 business days of payment confirmation. Keep in mind that during busy times like holidays or major product launches, processing might take longer.

Do you ship internationally

No, I do not ship internationally at the moment. I only ship packages ordered in the Netherlands.

How long will it take for my order to arrive?

It depends on your location and the shipping method I have selected. The estimated shipping time for each country are as followed: 

Netherlands: 3 - 5 business days

Double-check your address

It is important that you double-check your address when ordering. If the address is not filled in correctly or is incomplete, this may mean that your order will take longer to arrive or might not arrive at all. I am not responsible for orders that are late or lost because of these reasons. If you have noticed a mistake in your address, let me know as soon as possible via mail@heartofsonata.nl. However, if the mistake was made by me, then I will resend the order at my own cost.

What happens if my package gets lost?

There is a possibility that your package gets lost in the process or mistakes are made by postal services. As a small business owner, I can't be held responsible for mistakes being made by postal services. I do my absolute best to make sure that the package reaches you safe and sound. If your package goes missing or is damaged, the postal office will help you with this matter. I advice you to wait at least 35 days before taking further actions.

What happens to returned orders?

If you are not at home when the package is being delivered, the postal services usually drop of your package at the nearest postal office. The package will be returned to me if you do not pick up the package in a certain amount of time. When I have received the returned package, there are two options to choose from. (1) The package is resent to you, but you have to cover the shipping costs yourself. (2) The cost of your order will be refunded, minus the shipping costs, but only if the package is not a personalized order or damaged.

Questions?

If you have any questions, please contact me via mail@heartofsonata.nl.